The OSNT customer service survey results are in and we are pleased to report that our clients have given us an 84% overall approval rating!
The OSNT has undergone significant changes over the past two years. In order to find out how these changes are being received by trust participants, we sent out a survey to ALL accounts. We sent out approximately 700 surveys and 69 beneficiaries or their families or support providers responded.
We appreciate everyone who took the time to send in feedback. We cannot continue to improve without knowing what you need, so thank you!